Every grand stuff has a not-so-grand thing.
In case of Indian Railways, it’s the IRCTC’s online web-site for reservations & catering.
As a traveller and a techie, I am just amazed by the sheer negligence of the IRCTC authorities of how a simple thing of handling user traffic in their website has been ignored careless – leading to loss of revenue and discomfort of the passengers.
Recently, there was a talk in Twitter that Indian Railways passenger information is a great #BigData opportunity. The people who started the discussion were awe-ing about the new dynamic fare system introduced in some of the trains. Big Deal? Well, if I am not able to login to IRCTC web-site, what’s the point in even discussing about the features at the web-site? Even during non-tatkal hours, I get communication failure many times.
It’s a simple matter of introducing cloud to the infrastructure. There was a time when server redundancy & traffic optimization was required. Extra servers had to be installed, so that they can all share the traffic between them. This required buying additional servers, provisioning them, and writing the software logic to balance the user traffic.
With the advent of cloud computing, server redundancy has been moved to the cloud service provider. All IRCTC needs to do is to sign a service level agreement with the cloud service provider that the service need to handle whatever be the volume of traffic at any hour – the cloud infrastructure would do that by dynamically handling the requests with the servers at THEIR end – instead of IRCTC needing to invest in the physical servers. This way, capital investment is avoided – especially makes sense where in today’s scenario the server features getting outdated in 6 months because of bulkier hard disks, more powerful memory and processing power occupying lesser space.
Instead of investing in cloud service, IRCTC has recently launched a light-weight application, which will be launched during tatkal hours. Well, it’s a stop-gap quick-fix arrangement, but, it will also fail due to the ever-increasing demand of incoming user traffic. Also, who is going to handle the non-tatkal hours traffic which is also significant after 7:00 PM IST ?
I also saw a funny thing – one cannot register an ID between 7:00 AM and 11:00 AM. Why is this?
To summarize, I think the technical knowledge of IRCTC technical staff who are handling the web-site is outdated, and probably 10 years old. I don’t know if IRCTC has outsourced the technical part to a software service provider, but if this is the case, the service provider is doing a pathetic job, and need to replace their architects and engineers who are working on the IRCTC part – to upgrade to new software solutions which can handle the real time situations.
I told my friend – if I have to ever curse someone, I would say that their life be dragging for ever like an IRCTC user session! Hopefully, IRCTC will fix their web-site, and get out of the situation of being a laughing stock and a subject of online jokes in Facebook & other social networking sites.